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IT Support Specialist
Your responsibilites:
- Answer incoming service tickets from users;
- Troubleshoot hardware, software and network related issues;
- Provide restorative or maintenance actions to resolve end-user issues;
- Assist with special project work as needed;
- Maintain local infrastructure
- Escalate problems to the next level of support when necessary;
Our requirements:
- Proficiency in Polish and English (frequent contacts with IT team in UK)
- Excellent troubleshooting capability;
- Previous successful customer service experience is considered an advantage;
- Strong analytical, technical, problem solving and organizational skills;
- Strong written and oral communication skills;
- Team player, self-motivated, organized, detail oriented and able to handle changing priorities;
- Able to communicate problems/issues to customers in a non-technical manner
We offer:
- Employment agreement
- Friendly working atmosphere and excellent training opportunity
- Challenging job in an international business oriented environment
- Benefit package (private medical care, sport and recreation program)
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